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Best answer

Troubleshooting a failing filter in Jotform automation

  • June 26, 2025
  • 7 replies
  • 46 views
J

Hi everyone! I’m looking for support on a form we set up years ago and has been working fine until recently. The automation is failing at point 2 but I can’t work out why. Hopefully someone can help?

1- Jotform completed (warranty reg for product)

2- Filter- only contuine if model number exists 

 

I have tested this multiple times, the model number is required field on the jotform so cannot be empty or missed when completing the form. I have attached a screenshot showing filter message

 

 

Looking forward to some support, thanks!

Best answer by Troy Tessalone

Hi ​@Jack_tt 

Try testing the Zap trigger step to pull in a recent example record, then reconfigure the Zap Filter step condition.

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

7 replies

jayeshkumarbhatia
Forum|alt.badge.img+7
  • jayeshkumarbhatiaZapier Solution Partner
  • Zapier Solution Partner
  • 735 replies
  • June 26, 2025

Hey ​@Jack_tt ,

 

Can you share a screenshot of filter? I want to check how did you setup this action.

 

J
  • Jack_ttBeginner
  • Author
  • Beginner
  • 3 replies
  • June 26, 2025

Hi ​@jayeshkumarbhatia, thanks for your reply!

 

See below, set up and configuration (note this is a French form). Looking forward to your response. 

 

jayeshkumarbhatia
Forum|alt.badge.img+7
  • jayeshkumarbhatiaZapier Solution Partner
  • Zapier Solution Partner
  • 735 replies
  • June 26, 2025

Hey ​@Jack_tt ,

 

I reviewd the screenshot. Have you made any changes in the form with any question? Or did you delete any question? 

 

J
  • Jack_ttBeginner
  • Author
  • Beginner
  • 3 replies
  • June 26, 2025

 

Hi, ​@jayeshkumarbhatia  No changes at all, see the link to form below

 

https://fr.yardforce.eu/garantie/

 

Thanks :) 

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • 34072 replies
  • Answer
  • June 26, 2025

Hi ​@Jack_tt 

Try testing the Zap trigger step to pull in a recent example record, then reconfigure the Zap Filter step condition.

⚡ Troy Tessalone - AutomationAce.com | Platinum Authorized Zapier Solution Partner | #1 Zapier Community Contributor
J
  • Jack_ttBeginner
  • Author
  • Beginner
  • 3 replies
  • June 26, 2025

​@jayeshkumarbhatia ​@Troy Tessalone  

Thank you both! The filter should be Answer Model not field, although it had not been changed- it’s now fixed.

 

Thank you for your helo, really appreciate it! 

JammerS
Forum|alt.badge.img+6
  • JammerSZapier Staff
  • Zapier Staff
  • 3527 replies
  • June 27, 2025

Wow! Thank you for confirming that Troy and jayesh’s resolution got the Zap running. This will significantly help our Community members to have as a reference for the same issue.

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