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Hi everyone! I’m looking for support on a form we set up years ago and has been working fine until recently. The automation is failing at point 2 but I can’t work out why. Hopefully someone can help?

1- Jotform completed (warranty reg for product)

2- Filter- only contuine if model number exists 

 

I have tested this multiple times, the model number is required field on the jotform so cannot be empty or missed when completing the form. I have attached a screenshot showing filter message

 

 

Looking forward to some support, thanks!

Hey ​@Jack_tt ,

 

Can you share a screenshot of filter? I want to check how did you setup this action.

 

Hi ​@jayeshkumarbhatia, thanks for your reply!

 

See below, set up and configuration (note this is a French form). Looking forward to your response. 

 

Hey ​@Jack_tt ,

 

I reviewd the screenshot. Have you made any changes in the form with any question? Or did you delete any question? 

 

 

Hi, ​@jayeshkumarbhatia  No changes at all, see the link to form below

 

https://fr.yardforce.eu/garantie/

 

Thanks :) 

Hi ​@Jack_tt 

Try testing the Zap trigger step to pull in a recent example record, then reconfigure the Zap Filter step condition.

​@jayeshkumarbhatia ​@Troy Tessalone  

Thank you both! The filter should be Answer Model not field, although it had not been changed- it’s now fixed.

 

Thank you for your helo, really appreciate it! 

Wow! Thank you for confirming that Troy and jayesh’s resolution got the Zap running. This will significantly help our Community members to have as a reference for the same issue.

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