Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Hi there I have been following these instructions but can’t seem to get this to work consistently. Any thoughts?

 

I set up a test channel and have a trigger for a new message. I then set up the filter and validation that the message is not a thread message. I then set up the filter per the instructions to only respond if it is a) a non thread message b) not a bot. Lastly, I think this is where the error comes in -- it won’t trigger a threaded response. Not sure why… any help would be greatly appreciated!

 

Hi @jsinger11 

Can you post detailed screenshots with how your Zap steps are outlined and configured to give us true context?

Overview
Slack message trigger

@Troy Tessalone here you go! Thanks for being engaged

@jsinger11 

The Thread value needs to be the Thread TS (not with time)

 

@Troy Tessalone I ajusted and it fired the zap to the message that is entered. However, when I tried typing a new message in slack nothing fired off in thread… thoughts? I want to make sure the same automated messaged goes anytime someone posts in this specific channel.

@jsinger11 

To troubleshoot, check your Zap Runs history for activity/issues: https://zapier.com/app/history/

Thoughts @Troy Tessalone 

 

@jsinger11 

In the Zap Run details, you can see the DATA IN/OUT for each Zap step to help you troubleshoot.

@Troy Tessalone gotcha -- I’m wondering if you know of a simpler way to accomplish what I am trying to do here.

 

@jsinger11 

Can you post a screenshot of the DATA IN/OUT for the Formatter step that resulted in the error in the Zap Run to give us context?

@jsinger11 

Other related topics to reference for possible guidance:

https://community.zapier.com/search?q=slack%20thread%20reply&content_type%5B0%5D=discussion&content_type%5B1%5D=question&source%5B0%5D=community

It almost seems like the new slack message doesn’t have a thread ts field -- that is only created when a message is sent to create a thread. The challenge is I don’t want to get on a loop.

@jsinger11 

When you see this in the DATA IN for a Zap Run step, it means the mapped variable was invalid or missing a value.

 

Perhaps take a different approach with the Filter and check if there is no Thread TS present.

That would indicate it’s a new message vs a message thread.

 

Tried it -- works! Thanks @Troy Tessalone 

Reply


Terms & Conditions