Hello,
I'm having trouble with the Systeme.io action in my Zap. When the Zap reaches the step where it's supposed to add a tag to a contact in Systeme.io, it fails and says the email is invalid.
Here’s how my setup works:
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I use a Tally form (quiz) embedded via a redirect button on a Systeme.io sales page.
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On this sales page, users first enter their email address, then click a button that redirects them to the Tally quiz.
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In the Tally form, I’ve added a hidden field for the email, pre-filled via the URL (e.g.
?email={{email}}). -
After completing the quiz, Tally sends the responses to Zapier.
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I want Zapier to:
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Identify the user's profile (there are 3 possible outcomes),
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Add a tag in Systeme.io depending on the result,
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Trigger the appropriate email sequence in Systeme.io.
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But the issue is that, even though the email field appears in Zapier, the action to add a tag to a contact fails, saying the email is invalid. It seems Zapier doesn't recognize the email passed through the hidden field, even though it’s visible in the data preview.
Can you help me understand why the email is considered invalid, and how to make this connection work correctly?
Thank you in advance!
