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Question

Trouble with GA4 Custom Event trigger in Zap

  • 29 June 2023
  • 9 replies
  • 129 views
enrico.bisello
Userlevel 1

we are writing a custom event to GA4 via the google API

We can see the event and the parameters in GA4

The GA4 ZAP when using an event as a trigger can see the test data.

Problem is that it the zap never seems to trigger when a new custom event occurs 

Any ideas appreciated 

Regards and thanks 

9 replies

SamB
Rank
Userlevel 7
Badge +11

Hi @enrico.bisello! 👋

I’m so sorry to hear the Zap isn’t triggering for new custom events. I took a look but couldn’t see any open bug reports for this behaviour. But it might just be that you’re the first to come across this.

Can I just double-check, as you mentioned that custom events aren’t triggering the Zap. Are the custom events, custom conversion events? And is it able to to trigger for standard conversion events at all? I’m just wondering if it might be there might be a difference in the types of events that will trigger the Zap. Do you think that could be the case here?

Looking forward to hearing from you! 

enrico.bisello
Userlevel 1

Hi Sam

Thank you for your reply.

In response

Are the custom events, custom conversion events?

“Yes they are “

trigger for standard conversion events

“I will test this and let you know”

 

Regards

 

Enrico 

 

 

 

ken.a
Userlevel 7
Badge +6

Hi @enrico.bisello,

Thanks for letting us know!

Please do let us know how it goes. We’re here to assist you further if you encounter any issues or have more questions. 😊

enrico.bisello
Userlevel 1

Hi

I went back to basics and set GA4 page view as a conversion (the most active)

It has been running for 3 days and not one trigger has occurred

it is a simple zap, GA4 trigger then send email

There is Nothing in the History, yet the test data was retrieved 

Any thoughts on how to investigate further 

Thanks 

ken.a
Userlevel 7
Badge +6

Hi @enrico.bisello,

Thanks for letting us know!

Sometimes, reconnecting your Google Analytics 4 account can help sort out any triggering issues with the Zap. If you haven't tried that yet, could you please give it a go? You can reconnect your Google Analytics 4 account right here: https://zapier.com/app/connections/google-analytics-4

Once you've done that, give your Zap another try. And just a friendly reminder - please make sure you've selected the correct account in the "Account" field and the right property in the "Property" field in your Google Analytics 4 trigger.

Please give that a try, and keep us posted! 😊

enrico.bisello
Userlevel 1

Hi Ken,

3 days ago, I set it up all fresh from scratch including the connection.

I did see fresh test data just not a trigger  

Happy to share the zap for investigation etc etc  

 

Regards

 

Enrico 

ken.a
Userlevel 7
Badge +6

Hi @enrico.bisello,

Thanks for the additional details!

It seems like you might be encountering a bug. Unfortunately, we don't have the necessary tools to delve deeper into the Zap on our end. However, our dedicated Support team does! I recommend reaching out to them by opening a ticket. They'll be able to investigate the Zap and its logs more thoroughly to identify the root cause of the issue.

You can reach our Support team here: https://zapier.com/app/get-help

Hopefully, this helps! 😊

enrico.bisello
Userlevel 1

Hi Ken

Ok thanks will do 

Regards

Enrico 

ken.a
Userlevel 7
Badge +6

Hi @enrico.bisello,

Great! I’m glad I was able to point you to the right direction. 😊

Reply


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