I'm asking because I'm having trouble triggering a message sent as a threaded comment in Slack when I select "Also send to channel" and send it to the channel as well.
It works when replying to a thread comments, but it only fails to trigger when replying to a thread and sending to a channel at the same time.
Looking at the history, I can see that messages sent by checking the "Also send to channel" feature were not triggered.
The trigger is using "New Message Posted to Channel in Slack"
Is there a workaround?
Best answer by ken.aBest answer by ken.a
Hi @Y0utHS,
I’m really sorry for the late response here.
I did some digging into this, and it turns out that the issue you’re running into is a known bug with Slack integration where the “New Message Posted to Channel” trigger is not triggering when “also send to channel” is checked. Our team is aware of the issue and is working on a fix. I've added your email address as another affected user. That does a few things:
Bring this to the attention of the integration developers
Help track and prioritize fixes
Allows us to notify you via email if/when this is fixed
Unfortunately, I do not have an ETA, but I’ve added you to the list of users affected by this issue so we can let you know as soon as we have any updates.
Please send a screenshot of your Zap. (Obscure any sensitive information within the screenshot.) This will allow us to check the configuration of your Zap.
Additionally, I tried the trigger "New Message Posted to Private Channel in Slack", but it didn't trigger in the first test, so I changed it to that trigger.
I tried changing the trigger to the “New Message Posted to private channel”, but "Also send to channel" feature in slack were not triggered. That’s why I changed it to "New Message Posted to Channel", which was only triggered in testing.
If you need more information, I'd be happy to talk to you.
I did some digging into this, and it turns out that the issue you’re running into is a known bug with Slack integration where the “New Message Posted to Channel” trigger is not triggering when “also send to channel” is checked. Our team is aware of the issue and is working on a fix. I've added your email address as another affected user. That does a few things:
Bring this to the attention of the integration developers
Help track and prioritize fixes
Allows us to notify you via email if/when this is fixed
Unfortunately, I do not have an ETA, but I’ve added you to the list of users affected by this issue so we can let you know as soon as we have any updates.
I added to the list of affected users, and as of now, we don’t have any ETA yet on when it will be fixed. Rest assured that we will notify you via email once an update is readily available. Thanks
We apologize, but we don’t have any available updates regarding the current bug issue. It’s still with the Slack developer team. We will give an update as soon as it’s available. Thank you.
