Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

Trouble pulling ticket level counts from TicketSpice to Google Sheets

  • March 29, 2025
  • 4 replies
  • 23 views
J

New Order triggered event ZAP Setup is Easy and Selection of Ticket Level Count is available in setup but says No Data. Tests Okay with dummy data except no ticket counts. When real data is available, it gets pushed to Google Sheets, but ticket counts selected in the setup are blank.

The process is not pulling in the data group it sees as available in setup. It’d kind of useless if it can’t pull in ticket level counts per order. Again, setup looks like it should be able to do it as the Ticket Count fields are available to select for input into Sheet columns.

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

4 replies

J
  • JTW75Beginner
  • Author
  • Beginner
  • 2 replies
  • March 30, 2025

Adding that the TicketSpice “Orders” report contains all of the fields necessary to complete this Zap. I created a custom report in TicketSpice to extract the data I need.  I’m just trying to automate it, so I don’t have to manually copy/paste the Excel report into Google Sheets.

Again, ZAP setup shows the fields I need (Ticket Counts) and maps them to the correct Google Sheet columns. The setup fields show “no data” for dummy data and the successful ZAP triggered by a new order brings over purchaser personal info but not ticket counts of each ticket type.

JammerS
Forum|alt.badge.img+6
  • JammerSZapier Staff
  • Zapier Staff
  • 3527 replies
  • March 31, 2025

Hi ​@JTW75,

 

Welcome to the Community.

 

If TicketSpice ticket count data isn't transferring to Google Sheets, check for data format compatibility, ensure the Zap is correctly triggered by the 'New Order' event, and verify if there's a delay in data availability. If the issue persists, it is recommended that you contact Zapier support for further assistance.

 

I hope this helps. Let me know if you have any other questions.

SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • 9751 replies
  • April 24, 2025

Hi there, ​@JTW75 👋

Just came across your post and it sounds like the selected Ticket Count field isn’t available when the Zap runs live, is that correct?

If yes, when the Zap runs live is the ticket count information visible in the Zap history? If it is, then it’s likely that the naming of the fields in test record differ from those that appear when the Zap runs live. In which case using a recent Zap run as the test record for the Zap instead of that default test record should help. As it would allow you to map the missing order information from the correct fields and pass it over to Google Sheets. 

Hope that helps. If I’ve misunderstood the situation or you found a different solution please let us know—want to make sure you’re all set! 🙂

J
  • JTW75Beginner
  • Author
  • Beginner
  • 2 replies
  • April 24, 2025

Sorry,

 

I deleted the ZAP account after contacting ZAP support. It was going to be too much effort for the size of the event.

 

You should be able to duplicate this with any generic ticketing site. The New Order to Google Sheets process does not pick up ticket level data. My guess is it was built on your old display of ticket orders and now you have a new format. I told ZAP they should just use your Report exporter for the API. It would be more flexible for the user and developer.

 

The ZAP setup could find the Order Fields I wanted to transfer to Google Sheets but when an order came thru, the ticketing data was blank. The generic ZAP data was blank also, but I wrongly assumed since ZAP located the fields in setup, it would send the data when an actual order came thru.

 

Try using any generic ticketing site with 2 ticket types available to purchase.  Construct a Google Sheet with 4 columns; Ticket Type 1, Ticket Type 2, Last Name First Name. Then set up a New Order ZAP to send Count of each ticket type purchased and Last Name, First Name of purchaser. When a new order is placed, Names will be sent to Google sheets, but ticket counts will be blank.

 

Let me know when you get that to work and maybe I will try again.

 

Thanks,

 

Mark

 

Hey Mark,

After reviewing this and testing it on our end, you are correct, the data doesn't translate over to the google sheet, so it looks like a bug. I'll immediately write this up for our Dev Team to review. Thank you so much for bringing this to our attention.


Key
TicketSpice

Key
TicketSpice
Terms & ConditionsAccessibility statement