Best answer

Trouble connecting a third DocuSign account

  • 19 September 2023
  • 3 replies

Userlevel 1

Hi there, I am trying to connect all my colleagues’ DocuSign accounts to Zapier so that when envelopes are completed they can be uploaded to AirTable. I have the Zap set up with my account and was able to add one of my colleagues. Now when I am looking to add the third colleague and hit the “+ Add connection” button it adds a second connection to the account of my colleague that is already linked. Has this happened to anyone before? 

First connection is my account 

Second connection is my colleagues account 

Third connection is the duplicate of my colleagues account that I want to be my Third colleagues account.


Best answer by Troy Tessalone 19 September 2023, 18:15

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3 replies

Userlevel 7
Badge +14

Hi @BillyM 

Good question.

Try using a new/different private browser.

Userlevel 1

Hi @BillyM 

Good question.

Try using a new/different private browser.

This worked, thank you!

Userlevel 7
Badge +6

That’s great news @BillyM! Glad to hear Troy’s suggestion worked!

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗