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Trouble connecting a third DocuSign account

  • September 19, 2023
  • 3 replies
  • 56 views

Hi there, I am trying to connect all my colleagues’ DocuSign accounts to Zapier so that when envelopes are completed they can be uploaded to AirTable. I have the Zap set up with my account and was able to add one of my colleagues. Now when I am looking to add the third colleague and hit the “+ Add connection” button it adds a second connection to the account of my colleague that is already linked. Has this happened to anyone before? 

First connection is my account 

Second connection is my colleagues account 

Third connection is the duplicate of my colleagues account that I want to be my Third colleagues account.

Best answer by Troy Tessalone

Hi @BillyM 

Good question.

Try using a new/different private browser.

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

3 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • Answer
  • September 19, 2023

Hi @BillyM 

Good question.

Try using a new/different private browser.


  • Author
  • Beginner
  • September 19, 2023

Hi @BillyM 

Good question.

Try using a new/different private browser.

This worked, thank you!


ken.a
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  • Zapier Staff
  • September 21, 2023

That’s great news @BillyM! Glad to hear Troy’s suggestion worked!

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗