recently some of my ZAPS stopped running correctly event though they were working fine before. In a few cases the trigger is detected but the action step never completes and there is no clear error message in the task history. I already reconnected apps and tested the workflow again but the issue still happens randomly. Has anyone experienced something similar or found a reliable fix?
Question
Trigger fires but action step never completes, no error in task history
+11- Community Manager
Hi and welcome to the Community
It could be something like the structure of the trigger data changing and that’s causing a filter to now stop the Zap when it shouldn’t, or an issue with one of the actions in the Zap not surfacing an error correctly. Though it’s a bit hard for us to give advice specific to your situation or suggest a reliable fix without having more context on the setup of the Zap workflows and apps involved.
Can you share a bit more detail about the Zap workflows and screenshots of their current setup? Screenshots also showing the Data In and Data Out from some recent Zap runs that didn’t run as expected would help us to better identify where the cause of the issue may lie.
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