Hello everyone,
we have created a set of Zaps to integrate ComX into our HubSpot. The Zaps translate negative, positive and neutral responses from ComX to the lifecycle status in HubSpot.
One trigger was not initiated by ComX, as it should have been, but by an email forwarded by a ComX contact.
The lifecycle stage was originally set to Lead when the contact record was created, as the contact was created from a conversation. Then, about 50 minutes later, the Zapier integration updated the stage and changed it to "No Interest". However, the email was not negative and most importantly was not directly from ComX. Can you please check the Zapier settings to see what is causing the trigger to activate in Zapier in this case?
Best regards
Toni
