I am trying to create a zap that will link my new candidate interviews to Tracker, which is my applicant tracking system. The problem is that, while Tracker allows me to create steps that look up candidate records, and these steps then output the candidate’s ID number, there is nowhere to put the ID number in later steps.
If I want to add a step later in my zap that creates an activity, for example, and I want that activity to appear in that candidate’s profile, I cannot find anywhere to enter the candidate ID. This is a problem, because what if I have two people with the same name? If someone named John Smith applies in 2024 and a different person named John Smith applied back in 2021, which profile will that new activity appear in?
Also, I tried putting the output from the “lookup” step in the “resource name” field in the activity creation field, but this did not yield results upon testing. Frustrating, because if I’m actually in Tracker and I enter a candidate ID in the Activity’s linked resource field, it pulls up the candidate, no problem.
This seems like an oversight, and one that I hope Tracker will fix soon.
Best answer by SamB
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