Question

Tidio error, Zap could not be turned on: The app returned "node_uuid_invalid_uuid"

  • 24 April 2023
  • 3 replies
  • 32 views

Help fixing the error in the attached screenshot’s welcome. Thanks.


3 replies

Userlevel 7
Badge +6

Hi there @Abd,

Welcome to the Community! 🎉

I did some digging into our notes, and here’s what I found related to the error you’re experiencing.

Here’s what our notes says:

The customer needs to configure which bots send data to Zapier. That can be done in the admin panel by following the steps here:

https://www.tidio.com/knowledge/chatbots/zapier-integration/

Hopefully, this helps! 😊

I followed the steps as shown in the attached screenshot & still receive the email containing the error. Can someone from staff please contact me with a solution or organize a screenshare? Thanks.

Userlevel 4
Badge +6

Hi @Abd 

Jumping in to see if I can help!

That’s the only note we have that can fix the issue. I suggest to create a new Zap and apply the workaround provided by Ken.

Also, kindly check this helpful link: https://help.tidio.com/hc/en-us/articles/5422427950236-Integration-with-Zapier.

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