I am trying to create a zap that creates an Outlook calendar event whenever a Redtail activity is created. Setting up the zap, all connections are sound, but when I publish the test it doesn’t work. All tests I’ve done once the zap has been set up don’t work either. Is there a step I’m missing within settings on Outlook directly, maybe? What am I missing?
The Zap is not creating Outlook Calendar events from Redtail activities
Hi
For us to have more context, post screenshots with how your Zap steps are outlined and configured in EDIT mode.
Zaps work while turned ON for new data going forward and when a Zap fires depends on the trigger type.
Check your Zap Runs for activity: https://zapier.com/app/history/
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/c383d91e-fc5a-4d51-88c9-9e4c2e296147.png)
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/a66b1e3e-ce1a-4d14-962e-dacaec71cc3c.png)
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/6d5f271d-f82e-494d-ba60-a73fe3617b28.png)
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/561b7977-3fb2-4b0f-9a12-f00b7546d84d.png)
Show the data returned from the TEST tab section.
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/445dedd1-6df5-4ac8-bfe0-94bd9ea7e1f5.png)
Show a screenshot from your Zap Runs: https://zapier.com/app/history/
If the Zap is not firing after turning the Zap ON and testing in Redtail, then you can try reaching out to Redtail Support for help with their Zap app integration.
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/3a769aba-ab9f-40ce-b537-44275a5fd83c.png)
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/4b3bfe83-0895-4fc9-8f2d-a8791d7a3104.png)
In your Zap Runs, click into an individual Zap Run to see the DATA IN/OUT for each step to help you trace and troubleshoot: https://zapier.com/app/history/
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/3f203a5a-7213-4667-ab15-03e66c8a2a4e.png)
The ID is the ID of the Event that was created and the timestamp of when it was created, etc.
You should be able to see the other data points you have configured in the Zap step.
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/7094488d-1dd4-4c80-91fe-7e4707070b06.png)
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/698049b9-aecd-4bee-a2a5-3428ec31cf12.png)
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