my zip triggers on a paid order in Ecwid by lightspeed and maps most of the required data to the appropriate fields in the action step but seems unable to Map custom fields made in my trigger
here is the zap h. new order added to sms sheet | Zapier
Best answer
the mapping custom fields from the trigger.
- Beginner
Best answer by Fahad S
Hi
Your Ecwid custom fields aren't showing up because Zapier only maps fields that exist in the sample order used when you set up the trigger. If that sample had blank custom fields, Zapier ignores them entirely.
You can try:
-
Create a new test order in Ecwid with all custom fields filled in
-
Back in Zapier, go to your Trigger step → click "Find New Records" to pull a fresh sample
-
Your custom fields should now appear in the Action mapping dropdown
If still missing: Check the raw trigger output. If custom fields are nested (e.g., inside a custom_fields object), use a Formatter > Utilities > Lookup step to extract them before mapping.
If you're still running into issues, drop a screenshot of the error and a quick description of what your Zap is doing, happy to take a look!
And if you'd rather just get it sorted quickly, I offer a free 20-min Zapier troubleshooting call. Book it under Resources on my Zapier Directory profile: https://zapier.com/partnerdirectory/automatemybiz
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Hi
Custom fields from Ecwid often don't show up automatically in Zapier because they only appear in the trigger data if they were present in the sample order that was pulled during setup. Try placing a test order that includes all your custom fields filled in, then go back to your Zap trigger and click "Find New Records" to refresh the sample. Once Zapier picks up a sample that includes the custom fields, they should become available to map in your action step.
+14- Zapier Orchestrator & Solution Partner
Hi
We do not have access to your Zap.
You would have to share screenshots with what you are referring to in the Zap for us to have context.
- Zapier Solution Partner
- Answer
Hi
Your Ecwid custom fields aren't showing up because Zapier only maps fields that exist in the sample order used when you set up the trigger. If that sample had blank custom fields, Zapier ignores them entirely.
You can try:
-
Create a new test order in Ecwid with all custom fields filled in
-
Back in Zapier, go to your Trigger step → click "Find New Records" to pull a fresh sample
-
Your custom fields should now appear in the Action mapping dropdown
If still missing: Check the raw trigger output. If custom fields are nested (e.g., inside a custom_fields object), use a Formatter > Utilities > Lookup step to extract them before mapping.
If you're still running into issues, drop a screenshot of the error and a quick description of what your Zap is doing, happy to take a look!
And if you'd rather just get it sorted quickly, I offer a free 20-min Zapier troubleshooting call. Book it under Resources on my Zapier Directory profile: https://zapier.com/partnerdirectory/automatemybiz
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