am writing to express my immense frustration and disappointment with the abysmal level of customer support I have received over the past two months. I have reached out multiple times regarding a critical issue with my subscription, yet I have received nothing but automated responses from an utterly useless AI chatbot.
I have been a loyal customer of Zapier for quite some time, but my recent experience has been nothing short of a nightmare. I am currently facing a substantial financial loss due to your company's inability to address my concerns promptly. It is unacceptable that I have had to sit idle for two months, waiting for a resolution to my subscription refund request.
To make matters worse, the only communication I have received is from an automated AI system, which sends me email after email, offering no real solutions or assistance. It is infuriating to think that a company like Zapier, which prides itself on automation and integration, cannot provide even a basic level of human customer support.
I implore you to take immediate action to rectify this situation. I need a real human representative to address my issue and process my refund as soon as possible. Your negligence has already cost me a significant amount of money and valuable time, and this is an entirely unacceptable way to treat a paying customer.
I sincerely hope that you will treat my case with the urgency it deserves and take the necessary steps to improve your customer support system to prevent such catastrophic failures in the future.
I eagerly await your prompt response and resolution to my ongoing issue.
