Teamwork CRM error: The app returned "Duplicated Key Error".

  • 9 February 2024
  • 1 reply

Hello dear support,
I have the following problem when searching for a contact:
For example, zapier send the following data

But by searching zapier get a completely incorrect contact.
His name and email do not match:



And then when zapier try to create a contact zapier get an error stating that such a contact already exists.
The app returned "Duplicated Key Error".
Please help me solve this problem.
Run ID 00d4f163-45d1-a618-9571-901f38ac3481
Many thanks.

1 reply

Userlevel 7
Badge +6

Hi there @Loran,

Welcome to the Community! 🎉

Before we dig deeper into this, would you mind sharing a detailed screenshot of how your Zap is configured? Also, please share a screenshot of the “Action” section of the “Find Contact” action step that shows all of its fields. Like so:

(view larger)

Please don't include personal information in the screenshot, or be sure blur out any personal information.