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Question

SysAid to DevOps Abnormal Delay

  • 21 November 2023
  • 2 replies
  • 14 views
C

I’ve created a new Zap that triggers on SysAid creation and creates a new DevOps ticket in response. It does correctly input a new ticket however the delay is significant even though the trigger is labelled as instant. The time difference between the SysAid ticket being submitted and the DevOps creation was 4 hours long. I am on the free trail version if that helps.

 

 

 

2 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @cashco 

Good question.

You may need to try reaching out to SysAid Support to troubleshoot.

Perhaps they are experiencing a queue lag with their webhook events.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
C

@Troy Tessalone thanks I will reach out and update once I’ve gotten a response.

Reply


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