Hi there! I had set up a simple zap that would automatically send an email from Surveymonkey after a trigger in Salesforce. It was working *completely fine* until I went and used HTML to format the body of the email, and now the zap is returning the following error and only scheduling drafts to be sent out, rather than just sending the actual survey email. Help would be much appreciated!
Error parsing response. We got: "{"status": "not_sent", "is_scheduled": false, "subject": "(survey title)"
Wondering if this is just a quirk if you use custom HTML in the email body field in zapier? Or likewise in SurveyMonkey?
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Hi
For us to have full context, we will need to see screenshots with how your steps are outlined and configured.
Hi Troy, thanks for responding. I’ve attached screenshots below!
Check the Message Body field description for possible guidance.
Check your HTML with ChatGPT to make sure it is valid.
That worked! Thank you!! There were a few wayward tags in there after all.
That’s an awesome news
If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 
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