Survey Monkey error: Error while retrieving: You have not authorized Zapier to "View answers along with responses".

  • 14 August 2023
  • 1 reply


I have been trying to access the data from survey monkey, to then have zapier input the data into excel, but I keep getting this error code: Error while retrieving: You have not authorized Zapier to "View answers along with responses". Please reconnect your SurveyMonkey account and authorize access to "View answers along with responses".

I have clicked reconnect and then pressed authorize, but I keep getting the same error. I have been trying to figure this exact problem out for over 3 hours, and would like to speak with someone to help me. 

Thank you 

1 reply

Userlevel 7
Badge +14

Hi @cole1 

Good question.


I'm getting an error telling me I need to upgrade my Survey Monkey plan to an annual subscription.

The "New Response Notification with Answers" trigger will require you to have any Annual paid plan with Survey Monkey. This includes the Standard Annual, Advantage and Premier plan, which are all annual subscription plans that Survey Monkey offer. This information can be found here:

The only paid plan that doesn't work with Zapier integrations is their Standard Monthly plan, which is their only monthly subscription plan.


The Email or Name Fields Are Empty

SurveyMonkey responses have three default fields, Email, First Name, and Last Name. Those will only be populated from your SurveyMonkey address book if you are using an email collector. If you have a question on your survey that asks for their name or email, use the Responses field for that question when you match up the fields.

Respondent ID Is the Only Appearing Field

If your Survey responses fields are not showing up when you are setting up your Zap, you might need to submit or refresh some sample data.

To fix this, simply submit a brand new survey response and fill in an answer for every single question. Once you have submitted that, head back to your Zap and you should then be able to find these.

Some Fields Not Appearing

Do your fields have exactly the same name? If you have more than one question that is exactly the same, we will only see one of those. To resolve this you will need to make sure all of your questions on your survey are unique. If they are and you are still having some trouble, please don't hesitate to get in touch, we're happy to help!