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Question

SuperProfile Zap not triggering when subscriptions are expiring

  • February 20, 2026
  • 2 replies
  • 0 views

I have 500+ members in my Telegram group that have subscribed to my service via SuperProfile. Every time a user’s subscription ends, I want to be able to send a mail to the user informing them about the same. I have multiple Telegram groups so I needed to add a filter step to only send the mail for the specific product.  

 

I have first used the SuperProfile trigger to check if Subscription Expired for an integrated group or not. 

After this, I use a GET Webhook to get the specific name of the telegram using the chat ID and URL of the specific telegram group. Then I added another layer of filter just to confirm if the name of the group that was fetched in the previous step is matching the right name or not. 

After that, I finally send the user the email. 

 

The issue I am facing is that the first trigger itself is not getting triggered, even though subscriptions of 2 users got expired today. Where am I going wrong? There’s no way to troubleshoot this since the first trigger itself did not run. 

 

 

2 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • February 20, 2026

Hi ​@NovaWealth 

Most Zap app integrations are created/managed by the app developer (not Zapier).

Try reaching out to SuperProfile for help with their Zap app integration.


drtanvisachar
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  • Zapier Solution Partner
  • February 21, 2026

Hello ​@NovaWealth 
 

It likely comes down to the trigger.

First, test the SuperProfile trigger in the Zap editor. If no expiring subscriptions load there, the Zap won’t run. Also check Zap History to see if it’s firing but getting stopped by your Filter step.

Some apps don’t send real time “expiring” events. If that’s the case, you can use Schedule by Zapier to run daily and filter by expiration date instead

Dr. Tanvi Sachar
Monday Certified Partner, Tuesday Wizard