So I think that Stripe the other day issue broke our links. After attempting to process a card transaction customers are getting this: Error message This application does not have the required permissions for this endpoint on account 'acct_1CE5eOFK43NmDIhB'. Having the 'read_write' scope would allow this request to continue.
Help :)
Best answer by MarinaHBest answer by MarinaH
An update here 👋
After some investigation, the solution to this behaviour should be to uninstall the Zapier app that shows within the "Installed apps" section in Stripe, then make a fresh authentication in the Zap with the `Create Payment Link` action. The error should resolve as we’ve been able to confirm with Stripe Support that it occurs due to some conflicting permissions.
Go to installed apps in Stripe here: https://dashboard.stripe.com/settings/apps
Uninstall the Zapier app that shows:
You’ll see the message - Please go to zapier.com and set up a Zap using Stripe integration! - which confirms this is not the integration being "used" in Zaps - that authentication needs to be created within the Zap Editor in Zapier.
Note that `Create Payment Link` is not a supported action for test mode: https://help.zapier.com/hc/en-us/articles/31812286026253-How-to-use-test-mode-data-with-Stripe-on-Zapier#h_01JCGCJ1JE77EZ4YM4QSZ36G4E so the link is created in live mode, and needs to be tested with a real credit card.
If after following those steps, you’re still seeing the same error of `This application does not have the required permissions for this endpoint on account 'acct_xyz'. Having the 'read_write' scope would allow this request to continue.`; please open a ticket with https://zapier.com/app/get-help and include the link to your Zap, and a screenshot of the Installed apps section in live mode, showing that no Zapier app installed from the Stripe Marketplace exists.
+14Hi
Help us have more context by posting screenshots of the encountered error where it is happening with the surrounding page visible.
Thanks! This is the message that shows after attempting a transaction (I’ve removed the billing info for this screen shot, but everything was fully filled out. Tested the error with a few different transactions.
+14
That looks like a Stripe hosted page.
How is that related to your Zaps or Zapier?
+14
The error is occurring on a Stripe hosted page.
I don’t think that error is related to the Zap.
Also, unclear from the Zap steps screenshots what app triggers the Zap step 1 webhook URL.
Feedback from ChatGPT for how to diagnosis and potentially fix, otherwise try reaching out to Stripe Support.
+14
It may be best to try contacting Stripe Support for help with the error on the Stripe hosted page.
When I try and reconnect in Zapier it doesn’t ask for the API key. This “test” option doesn’t do it.
+14
Try this tip to connect app accounts to Zapier:
+11Hey
I see that you’ve also reached out to our Support team about this and they identified that you’re running into a bug with the Stripe app on Zapier where payment links generated by Create Payment Link actions return a “This application does not have the required permissions for this endpoint on account [acc_id] Having the 'read_write' scope would allow this request to continue” error. As Support mentioned, we can’t provide a timeline for a fix, but as you’ve been added to the bug report as an affected user you’ll definitely be sent an email notification as soon as it’s sorted.
There’s no reported workarounds for this at present but if we become aware of any we’ll be sure to share details of them here.
In the meantime, it looks like the API Key is only to be used for connecting to a test Stripe account. If you click that orange Yes, Continue to Stripe button that should go through to a login screen where you should then be able to login into your Stripe account and grant Zapier permission to access it. Can you give that a try and let us know if that gets the Stripe connection added successfully?
+11You are most welcome,
We’ll keep you updated on the status of that bug but do let us know if there’s anything else we help with in the meantime.
An update here 👋
After some investigation, the solution to this behaviour should be to uninstall the Zapier app that shows within the "Installed apps" section in Stripe, then make a fresh authentication in the Zap with the `Create Payment Link` action. The error should resolve as we’ve been able to confirm with Stripe Support that it occurs due to some conflicting permissions.
Go to installed apps in Stripe here: https://dashboard.stripe.com/settings/apps
Uninstall the Zapier app that shows:
You’ll see the message - Please go to zapier.com and set up a Zap using Stripe integration! - which confirms this is not the integration being "used" in Zaps - that authentication needs to be created within the Zap Editor in Zapier.
Note that `Create Payment Link` is not a supported action for test mode: https://help.zapier.com/hc/en-us/articles/31812286026253-How-to-use-test-mode-data-with-Stripe-on-Zapier#h_01JCGCJ1JE77EZ4YM4QSZ36G4E so the link is created in live mode, and needs to be tested with a real credit card.
If after following those steps, you’re still seeing the same error of `This application does not have the required permissions for this endpoint on account 'acct_xyz'. Having the 'read_write' scope would allow this request to continue.`; please open a ticket with https://zapier.com/app/get-help and include the link to your Zap, and a screenshot of the Installed apps section in live mode, showing that no Zapier app installed from the Stripe Marketplace exists.
For me I solved this by changing my connection type from OAuth to Stripe’s API keys. Not sure what’s going on with OAuth.
+11Thanks for sharing this information,
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