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Square error: Failed to create a paid order in Square, could not create an order


  1. I keep getting a error message (se screen shot) when trying to create a sale from Podia to Square. It says “customer with (email address) not found”
  2. I had chosen the email as the customer ID option when creating the item. Is that incorrect? 

     

Best answer by Troy Tessalone

Hi @akane 

Good question.

Square expects the Customer ID, not the Customer Email.

Try adding a Square Find/Create Customer step first, then map the returned Customer ID.

 

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3 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • Answer
  • October 3, 2022

Hi @akane 

Good question.

Square expects the Customer ID, not the Customer Email.

Try adding a Square Find/Create Customer step first, then map the returned Customer ID.

 


Danvers
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  • Zapier Staff
  • October 7, 2022

Hi @akane, were you able to get your Zap working using Troy’s suggestion of using the Find Customer action? Let us know if you still need some help here!


can anyone help with this? im getting this error 

Failed to create a paid order in Square

Could not create an order. Invalid value for order.line_items[0].base_price_money.currency