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Question

SMS delivery issues with booking system filters

  • August 17, 2026
  • 3 replies
  • 31 views

We use a booking system to book hotdesks and our clients are sometimes not receiving the SMS giving them the entry code. Above is a screenshot showing that the filter successfully stopped our run. When I look at the original workflow it looks okay but in the filtered run it looks like a booking for our Whitehaven Desk refers to the space name as anotehr space called heartreef. I have spent hours trouble shooting this issue. Has anyone come accorss this before. I don;t knwo how to fix it. Sometimes it appears as though it can relate to international travellers using our space. We are based in Australia.

Maybe that is just a coincidence 

3 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • August 17, 2026

Hi ​@beach front collaborative 

For us to have more info, post screenshots showing how your Zap step 1 trigger is configured in the CONFIGURE tab.

 

In your screenshot it clearly shows the Space Names = Heart Reef - Boardroom.

That does not match the Zap step 2 Filter condition.

Thus, why the Zap Run was filtered.

 

 


Your filter step is checking if "Space Names: Heart Reef - Boardroom" contains "Whitehaven - Hot Desk 6" which it obviously doesn't. So the filter correctly stops the run


SamB
Community Manager
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  • Community Manager
  • September 3, 2026

Hi ​@beach front collaborative 👋

Did the replies from Troy and integratenautomate help point you in the right direction? 

Let us know if you got it sorted, or could do with some more help at all!