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Question

SMS delivery issues with booking system filters

  • August 17, 2026
  • 2 replies
  • 17 views

We use a booking system to book hotdesks and our clients are sometimes not receiving the SMS giving them the entry code. Above is a screenshot showing that the filter successfully stopped our run. When I look at the original workflow it looks okay but in the filtered run it looks like a booking for our Whitehaven Desk refers to the space name as anotehr space called heartreef. I have spent hours trouble shooting this issue. Has anyone come accorss this before. I don;t knwo how to fix it. Sometimes it appears as though it can relate to international travellers using our space. We are based in Australia.

Maybe that is just a coincidence 

2 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • August 17, 2026

Hi ​@beach front collaborative 

For us to have more info, post screenshots showing how your Zap step 1 trigger is configured in the CONFIGURE tab.

 

In your screenshot it clearly shows the Space Names = Heart Reef - Boardroom.

That does not match the Zap step 2 Filter condition.

Thus, why the Zap Run was filtered.

 

 


Your filter step is checking if "Space Names: Heart Reef - Boardroom" contains "Whitehaven - Hot Desk 6" which it obviously doesn't. So the filter correctly stops the run