Hi,
I’ve got a problem similar to:
But the suggested workaround there isn’t working for me.
Problem -
Every time someone posts a comment in a thread for an existing post, where the original post meets my “continue only if” condition, the zap is triggered again, and passes the new comment of the thread through to the next step in my zap (even though the “continue only if” condition is specific to the text from a specific line in the original text of the post).
This has been a problem for a long time already. Yesterday I tried changing my zap to only check for the trigger words in a specific line of the original post (using the “split response to line items” option) - it’s a post from a bot, with a predefined template, so I know exactly in which line to check for the trigger words. I thought that would inherently prevent zapier from being triggered by thread comments, but no such luck.
I tried adding a new step as per the recommended workaround in the above issue, and I also see that there’s now a Boolean filter option for “Is Thread”, but that one seems to return True if there exist any thread messages (i.e. implying that the post IS a thread) and not as I expected -- a check on whether the posted message itself is a “thread message” (v sa parent post) - ie. looks like it’s just a nicer wording for your suggested workaround from the above linked issue, which was to check whether a `Ts` entry exists.
Since our bot automatically always automatically adds an initial comment to the thread of each post (with a zendesk issue link), seems every post I’m tracking will always come back as true for “Is Thread”, so I can’t use that as the condition.
What I’m looking for is a filter option to say IsParentPost true/false (or for the basic “New Message Posted to Channel” event to have an option to limit it to Parent posts) - so that it will only continue if the post is a new (parent) post & not be triggered each time comments are added to the thread (but that the existence of comments in the thread shouldn’t prevent the parent post from successfully passing the test condition).
In the above linked issue from 3 months ago, you wrote that your team is working on adding this capability. Can you please share the ETA?
Best answer by ken.a
View original
