This is a critical issue for my team’s experience. Please tell me how I can fix this?
Thanks.
Zariff
Question
Slack - Name/Icon Does Not Appear When Attaching File
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+14- Zapier Orchestrator & Solution Partner
Hi
Might be a bug with the Slack Zap step configuration.
Try opening a ticket with Zapier Support: https://zapier.com/app/get-help
+6- Zapier Staff
Hi
Welcome to the community. After checking with the Slack team, they mentioned that this behavior only happens in thread preview mode. The threaded message will still get the icon that you choose. However, the Slack team has not provided an update regarding whether they will update this feature in the future. I hope this clarifies your concern with the issue. If you have further questions, please feel free to ask. Thank you.
Thank you for your response
I’m unclear what you mean by thread preview mode. The message I shared above is a channel message.
Thanks and regards,
Zariff
Hi
Welcome to the community. After checking with the Slack team, they mentioned that this behavior only happens in thread preview mode. The threaded message will still get the icon that you choose. However, the Slack team has not provided an update regarding whether they will update this feature in the future. I hope this clarifies your concern with the issue. If you have further questions, please feel free to ask. Thank you.
+6- Zapier Staff
Hi
Those were the news coming from the app developers. We’ll keep you posted whenever there’s an update from the app developers regarding the issue.
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