About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

Slack bot icon defaulting to Zapier on iOS

  • 15 July 2023
  • 8 replies
  • 341 views
zetmate

Slack bot icon is shown correctly on Slack desktop app but is defaulting to zapier’s orange icon on IOS. Bot name is correct though 

8 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @zetmate

If you have a Zapier paid plan, you can submit a ticket to Zapier Support here: https://zapier.com/app/get-help

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
C
Userlevel 1

Hi @zetmate did you ever get a fix for this? I am seeing this issue too

ken.a
Userlevel 7
Badge +6

Hi there @Carly P,

As a quick test for a workaround, would you be able to use an image URL for the bot icon as in this example, instead of the icon name in slack directly?  
 
49298c6ab214d719ef79b95e3e14fb09.png
(view larger)

Could you please give that a try, and let me know how it goes?

C
Userlevel 1

that worked! thanks

C
Userlevel 1

@ken.a sorry another question, in testing i noticed that sometimes the bot name / icon show up and sometimes it doesn’t (see pic) any idea why? where is says “Our values” that is a new zap. 

1 Attachment
ken.a
Userlevel 7
Badge +6

Hi @Carly P,

I think this is a part of Slack's design to reduce visual clutter within conversations. If the same person/bot sends multiple messages in a row within a short period of time, Slack will only display their profile picture (or icon) and name with the first message. Any subsequent messages will only display the message content since it's understood they're still from the same person/bot. If someone else contributes to the conversation or some considerable time has passed, the profile picture and name will again be displayed for clarity.

(Tested this on my end as well)

2628e7ad521b489316877454eb40ea8e.png
(view larger)

Hopefully, this helps!

C
Userlevel 1

got it - thanks!

ken.a
Userlevel 7
Badge +6

You are most welcome @Carly P! I’m glad to hear I was able to clear things up for you!

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗

Reply


Terms & Conditions