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Hi everyone,

I've been using a Zap that triggers on Shopify - New Order and uses the field Payment Terms Payment Schedules Due At from the trigger to set the Due Date on an invoice in Xero.

This workflow has been working fine until August 18th. Starting from that date, the field seems to no longer be returned in the data from the Shopify trigger. This has broken the logic I use to determine the due date for invoices.


Was there any change in the way Zapier retrieves data from Shopify's order objects, especially regarding payment terms?

Any help or guidance would be greatly appreciated! Thanks in advance.

Hi ​@AndressaP 

You probably do NOT want to post your topic in the Developer Zone category.

 

 

Hey ​@AndressaP, welcome to the Community! 🎉

Sorry to hear that Payment Terms Payment Schedules Due At field is no long coming through! I’ve moved your post here over to the Troubleshooting category as that seemed to be a better fit for it. 

I also did some checking on this end and and it seems you're running into a recently reported bug where fields like that Payment Terms Payment Schedules Due At field are missing. While we can’t provide a timeline for a fix, I’ve added you to the bug report as an affected user, so you’ll be notified via email as soon as it’s sorted.

There aren’t any workarounds noted at the moment but I’ll be sure to follow up here if I come across any. If there’s anything else I can help with in the meantime please do let me know.

I am having the same issue but for several other fields.

I manage my orders in Monday.com and have been using Zapier for months to export each line item to create a new item in Monday. 

A few days ago, the data stopped exporting to Monday for several data fields including the Infinite Options data fields.

In the zap, most of the fields now have an error. Some I can just re-add as there is a field with the same name but others have disappeared altogether. 

 

 

 

I’m in the same situation specifically with the Payment Terms Payment Schedules Due At field as per OP ​@AndressaP 

 

​@SamB how can we follow status of this best for a fix?

Similar but another issue with order object - The “company” field has disappeared with id and location_id

Any timeframe on resolution?

 

Thanks

Paul

 

Hey ​@hellothere888, ​@pixiiau and ​@donegalnet 👋

Sorry to hear you’re all running into this issue, and for the delay in my reply. I can’t provide any sort of timeframe on when it will be resolved, but you can follow along here where I’ll post any updates when anything changes on the bug’s status. And I’ve added you all to the list of folks being affected by this so you’ll get an email notification from us as soon as it’s been fixed.

Appreciate everyone’s patience in the meantime, hopefully our engineers can get it sorted soon! 🙏

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