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Hi everyone, 

I have a connection between Airtable and Shopify, where I want to add a tag when the customer has a birthday. 

  • The Zap triggers when a birthday enters a view in Airtable.
  • It also finds customer in Shopify (I added a step to add the Shopify ID to Airtable to see it works)
  • The Zap also shows in Data in what to do: to add a tag called “birthday” to the customer
  • But the Data Out doesnt seem to be right, it shows the customer but not what to do, and therefore nothing is actually happening. 

Who has an idea how to fix it?

Data In

 

Data Out

 

Hi @Yonatan 

For us to have more info, post screenshots showing how your Zap step is configured in EDIT mode for the ‘Action’ tab section.

 

Hey @Yonatan ,

 

There is nothing wrong in the Zap that you created. Can you share what tags are visible on Shopify for this customer?

Hi @Yonatan 👋

Just wanted to check in here to see how things are going. Were you since able to fix the Zap? 

If you did we’d love it if you could share how you managed it - that would be super helpful to others in the Community having similar issues! 

And if not, if you set the Overwrite existing tags? field to false does that allow the tag to be added? Just wondering if it might be having an issue with replacing the existing tags for the customer.

Looking forward to hearing from you!

Reply


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