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Question

Shopify "Add a Tag to Customer" doesnt work - because of Data Out code wrong?

  • August 20, 2024
  • 3 replies
  • 41 views
Y

 

Hi everyone, 

I have a connection between Airtable and Shopify, where I want to add a tag when the customer has a birthday. 

  • The Zap triggers when a birthday enters a view in Airtable.
  • It also finds customer in Shopify (I added a step to add the Shopify ID to Airtable to see it works)
  • The Zap also shows in Data in what to do: to add a tag called “birthday” to the customer
  • But the Data Out doesnt seem to be right, it shows the customer but not what to do, and therefore nothing is actually happening. 

Who has an idea how to fix it?

Data In

 

Data Out

 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

3 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • August 20, 2024

Hi @Yonatan 

For us to have more info, post screenshots showing how your Zap step is configured in EDIT mode for the ‘Action’ tab section.

 

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
jayeshkumarbhatia
Forum|alt.badge.img+7

Hey @Yonatan ,

 

There is nothing wrong in the Zap that you created. Can you share what tags are visible on Shopify for this customer?

SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • August 29, 2024

Hi @Yonatan 👋

Just wanted to check in here to see how things are going. Were you since able to fix the Zap? 

If you did we’d love it if you could share how you managed it - that would be super helpful to others in the Community having similar issues! 

And if not, if you set the Overwrite existing tags? field to false does that allow the tag to be added? Just wondering if it might be having an issue with replacing the existing tags for the customer.

Looking forward to hearing from you!

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