Zapier Support From: TXXXXXX DXXXX, Executive Director, North Idaho Alliance of Care Email: Zap Name: North Thread Chat Bot Zap Status: Draft Mode (Blocked by Testing Errors)
I'm Theresa , founder of North Thread™, a trauma-informed digital recovery program serving rural young adults ages 18–30. I hold paid subscriptions to Zapier and OpenAI and have configured a chatbot workflow that is fully scoped, branded, and verified.
Despite correct configuration, Zapier’s testing infrastructure is failing across multiple steps:
- Step 1: Schedule trigger test fails
- Step 4: Webhook to OpenAI fails despite valid API key and JSON structure
- Step 5: Glide Edit Row test fails due to missing response fields from Step 4
These failures are not due to user error. They reflect platform-level instability that is actively blocking the deployment of essential mental health technology.
Business Impact: This delay prevents trauma-informed digital support from reaching vulnerable rural youth. North Thread™ is not a hobby project — it is healthcare infrastructure. I am delivering scope-safe, non-clinical emotional support in real time, and your platform is the bottleneck.
Configuration Verified:
- API key: Valid and active
- Endpoint: https://api.openai.com/v1/chat/completions
- Headers: Proper Authorization and Content-Type
- JSON: Structured correctly
- Field mappings: Accurate
- Glide connection: Live and authenticated
Request: Immediate technical escalation and manual override to publish the Zap despite test failures. I am not requesting troubleshooting guides — I am demanding resolution and accountability for a paid service that is blocking healthcare delivery.
Respectfully,
This post has been edited by a moderator to remove personally identifiable information (PII). Please remember that this is a public forum and avoid sharing personal or potentially sensitive details.
