Hi @Scotty.Shanks 

Good question.

Can you please clarify what you mean and are seeking by “hard returns”?

Hi @Troy Tessalone ,

I mean the spaces (by pressing the Return or Enter key on a keyboard) between sentences/paragraphs.  They exist in the description in the Zap but in the newly created card all of the sentences are strung together with no separation.

Thanks.

Hi @Scotty.Shanks 

Good question.

Some Zap step fields don’t accept certain formatting OR expect data to be formatted with markdown or HTML

Can you post a full screenshot of how your Zap step is configured?

Hi @Scotty.Shanks! Are you still interested in some assistance? If yes, please drop your screenshots below so we can help you out! 

Hello - here is the text for the description field.  When the new card is created the spaces are missing and all of the sentences are run together.  I can’t provide a screenshot of it because the newly created card was already reformatted.  Please let me know if I can provide further info.

Hi @Scotty.Shanks 

Have you tried using HTML formatting? i.e.: something like <br> instead of the returns? 

I had tried other coding but not HTML - that did the trick - thank you!