Hi all :)
Curious to know how to make sure that each time there is a new Case careated in SF with record type X
Jira Service Managment will create a new service request or Issue in Jira.
I am using the Salesforce Jira Zap template and my issue is that the cases created in Jira as Service requests are not dynamic but static.
So each time I create a new case in SF from record type X, in Jira it will appear as the same case number that I used when testing the Zap (with the same static values).
To better illustrate this, I added a screenshot. So instead of the salesforce Subject fileds to have a dynamic value of each newly create case in SF, it shows me the same value: Test 23.06. Same goes for the Case Number filed, is constantly shows me the same number 00023774 and not the number of each new case created in SF.
What am I doing wrong?
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/1c922ca9-5bcb-4706-8f90-fb4af8799daf.png)
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/365249d3-c33e-4786-8816-d2630e2f7df1.png)
Anyone has this issue?