i am using Salesforce API request and emailSimple . it seems that if i put a distribution list in the "emailAddresses": "myteam@mydomain.com", it does not actually send the email, still returns a 200. if i replace it with an individuals or shared mailbox email it works fine. is it possible that it doesnt work with a Distribution list email?
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+14- Zapier Orchestrator & Solution Partner
- 34068 replies
Hi
Post screenshots for us to have context about what you are referring to.
- Beginner
- 32 replies
Looks like a secret government document hahahaha. not sure how the screenshot it going to help. it appears to me that the API doesn't like distribution groups, looking to confirm. when i replace the highlighted area with individuals or shared mailboxes it works fine. still shows a respond status of 200 (successful) but the email never gets delivered to the people in the distribution list. Thanks for responding.
+14- Zapier Orchestrator & Solution Partner
- 34068 replies
Perhaps try asking ChatGPT for help understanding what the issue is with how your API request is configured.
We would need to see how all of the fields are configured.
- Method
- URL
- Body
- Headers
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+11- Community Manager
- 9736 replies
Hey
I had a look at the Simple Email documentation and I’m inclined to agree that a group/distribution list type of salesforce email is not supported. Although it doesn’t expressly call it out in their API documentation they only describe the email address types of parameters as accepting comma-separated strings of email addresses with no mention of groups or distribution list emails specifically. Which may explain why it works when you included the individual emails but not when the Salesforce group/distribution list email is used. 🤔
Perhaps you’d need to have an additional Salesforce action to get all the individual email addresses associated with that distribution list email address first, then pass them across to the step to send out the email?
- Beginner
- 32 replies
- Answer
the Admin was only allowing that distribution email address to email internally. it has been fixed.
+11- Community Manager
- 9736 replies
That’s great news,
Hope you have a great rest of your week! 😁
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