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I have been given an administrator account for Sage for Sager Business Cloud.
However when I tried to connect Zapier I get the error below.  I don't have any other sage account as I've never used it and I'm doing this on behalf of the customer so why would this be happening?

 

Error EC02, account not recognised

Looks like you’re trying to log in with details that belong to another product, or you have

changed your email address recently.

Check you have selected the right product, or email address and try (logging in) again.

Hi @The Flex Studio 

For us to have more context post screenshots of the encountered error.

Which Sage Zap app are you trying to use? (provide screenshots)

 

This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.

Im trying to use Sage Accounting.
I can successfully login to Sage Business Cloud using the credentials I have been given by the customer.
However when I try to use the same login details when trying to connect Zappier, I receive the error message.

@The Flex Studio 

Help links for using Sage Accounting in Zaps that may provide guidance: https://help.zapier.com/hc/en-us/articles/8496088340621-How-to-Get-Started-with-Sage-Accounting-on-Zapier

 

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