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When trying to reconnect my Safetyculutre account and error message pops up as below. Any ideas how to fix this? I have created anew API token in safetyculture etc and tried to add a new connection but get the same results. 

 

We hit an error adding your new account

Could not locate the bindings file. Tried: → /var/task/node_modules/deasync/build/deasync.node → /var/task/node_modules/deasync/build/Debug/deasync.node → /var/task/node_modules/deasync/build/Release/deasync.node → /var/task/node_modules/deasync/out/Debug/deasync.node → /var/task/node_modules/deasync/Debug/deasync.node → /var/task/node_modules/deasync/out/Release/deasync.node → /var/task/node_modules/deasync/Release/deasync.node → /var/task/node_modules/deasync/build/default/deasync.node → /var/task/node_modules/deasync/compiled/18.20.4/linux/x64/deasync.node → /var/task/node_modules/deasync/addon-build/release/install-root/deasync.node → /var/task/node_modules/deasync/addon-build/debug/install-root/deasync.node → /var/task/node_modules/deasync/addon-build/default/install-root/deasync.node → /var/task/node_modules/deasync/lib/binding/node-v108-linux-x64/deasync.node

  1. Make sure you click "Allow" or "Accept" on the permission popup
  2. Double check your Account has the correct permissions
  3. Check out our help docs for more information

Hi ​@SashaHolmes,

 

Welcome to the Community.

 

If you're having trouble reconnecting your SafetyCulture account, ensure your API token is correct and has the necessary permissions. Clear your browser cache, try a different browser or incognito mode, and check SafetyCulture's status page for any ongoing issues.

 

I hope this helps you resolve your issue. Let us know if you need further assistance. 

​@JammerS - I have been experience the exact same issue as of yesterday afternoon. I have already tried the troubleshooting steps mentioned. 

Hey ​@SashaHolmes, ​@Emily Feldman! 👋

 

The SatefyCulture app had an incident today, which also caused the error you encountered while attempting to reconnect your account to Zapier. I am happy to confirm that the issue has been resolved and you should be able to connect successfully now. 

 

I hope this helps! Let me know if you have any other questions.

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