I've set up my Zap, but I’m encountering an issue when testing the email. It always sends to the default email address instead of my stripe customer's email. How can I resolve this?
Question
Resolving email issues in Zap when using Stripe customer data
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+6- Zapier Solution Partner
If you can post screenshots of the Gmail step while in editing mode, that would confirm, but my suspicion is that you don’t have the “to” field set dynamically to insert customer’s address from the previous step.
If that’s the case, you have to click the 3-dots next to the “to” field, select ‘dynamic,’ then choose the email address from the Stripe dropdown step.
+6- Zapier Staff
Hi
Sorry to hear you're having trouble with your Zap. Make sure the email step uses the Stripe customer's email from the trigger. If issues persist, sharing screenshots of your setup would help diagnose the problem. While real-time Discord support isn’t available, I'm here to assist you as best as possible through the Community.
here are the screenshots, right now its not sending out any email, although 2 customers have purchased with email...
+6- Zapier Staff
Hi there
It looks like you’ve reached out to our Support Team about this and they replied with a suggestion. I’ll share details of the suggestion here in case it’s helpful:
Hi again,
Thanks for reaching back out ot us.
Are you referring to an issue with run:
https://zapier.com/editor/290878653/run/01556460-359d-a854-4e0c-e2b3c3a1b7f1/290886771/run-details
If so, from what I can see, the issue with your Zap not sending emails is due to the 'To' email address being missing in the Gmail step, as seen here:
(view larger)
In that specific run, there was no 'Customer Email' information sent from Stripe, which caused an error since Gmail requires that email address to send out emails. Here's a screenshot that shows the missing 'Customer Email' field:
(view larger)
This might be happening because your Zap is set up to use the 'Customer Email' field from Stripe, but for some runs, like the one you referenced, Stripe didn't send us any 'Customer' information, including the email address.
To resolve this, you might want to try pulling the email address from a different field in Stripe that consistently contains this information, such as the 'Charge Billing Details Email' or 'Payment Method Billing Details Email' fields.
If you're referring to a different run or if this doesn't address your issue, please let me know, and I'll be happy to assist further.
Kindly,
If you’ve got any questions regarding their suggestion it would be best to continue the conversation with them over email. If you can’t locate their reply I’d recommend searching your spam/junk folder or searching your inbox for any emails from zapier.com in case. Sometimes their emails can end up in the spam/junk folder by accident.
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