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Required field "To Phone Number" (toPhoneNumber) is missing

  • December 12, 2024
  • 7 replies
  • 57 views

Hey everyone,

I’m trying to set up an automation to send messages from Google Sheets using Zapier, but I’m running into an issue with the phone number column. Zapier keeps throwing the following error:

Required field "To Phone Number" (toPhoneNumber) is missing.

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7 replies

  • Author
  • New
  • December 12, 2024

Edit: there is a column named PHONE, the phone format is 1234567890 (US), but it’s not detected


  • Author
  • New
  • December 12, 2024

This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.

 

 


jayeshkumarbhatia
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Hey ​@markenzo ,

 

What is the Trigger of this Zap? Also from HIstory can you show me data out of the trigger step?


  • Author
  • New
  • December 12, 2024

 

This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.

We are currently gathering leads and are looking to implement a system that allows us to send automated messages to a select group of leads based on specific criteria. For example, we would like to target leads with the status "No Answer" and send them follow-up messages at predetermined time intervals to improve engagement

 


jayeshkumarbhatia
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Hi ​@markenzo ,

 

With what i can see, the phone from Google Sheet is coming as blank and that is causing this issue.


  • Author
  • New
  • December 12, 2024

Is there an option to fix it?


JammerS
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  • Zapier Staff
  • December 13, 2024

Hi ​@markenzo,

 

The error occurs when Zapier can't recognize the "To Phone Number" data. Ensure the Google Sheets column with phone numbers is correctly formatted and contains only numeric characters. Verify the "To Phone Number" field in your Zap is mapped to the correct column. Test your Zap again.

 

I hope this helps. Let me know if you have any other questions.