This action works fine but the email shows up on the inbox as separate email. Is there a reason why it happens or is this something that cannot be stopped. I attached an example below. Thanks!
Question
"Reply to Email Action" Shows up in inbox
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+11- Community Manager
Hi
That’s odd. Can you share a screenshot showing what fields and settings have been selected in the Action section of that Reply to Email action in your Zap? As ever, please remove/hide any private information (like names, emails, addresses etc.) from your screenshots before sharing.
I’d like to take a look at the setup to see if there’s anything going on there that might be preventing it from being added into the existing message thread.
Thanks, we’ll keep an eye out for your reply!
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