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Repeated OneDrive “account encountered an authentication problem” errors


This post was split from the topic: 

 

I’m having the same (or very similar) problem as the original poster. I opened a ticket with Zapier support and after 9 days of back and forth, a bug was filed and the ticket was closed. 

It started randomly (i.e. it was working fine for years, I made no changes to my OneDrive account or any Zaps) and then I started getting, “We noticed that your "OneDrive xxx@xxx.com #8 (OneDrive)" account encountered an authentication problem.”

I am not showing OneDrive as expired. When I login and go to the Zaps page, I see the following message at the top.

 

 

When I click, "Help me fix it", it shows the following:  

 

image.png

 

I then click #1 (Reconnect OneDrive xxxx@xxxxx.com .#11). and it takes me to the following page:

 

 

I then click, "Reconnect app" which takes me to a login screen for Microsoft. I enter my info and it returns me to the screen above. I then select the option to Test Connection.

The connection is tested and fails, but if I browse away from the Apps page and return to it, it then appears as if it's working correctly (i.e. retesting the connection will be successful). Below is a screenshot after browsing away, returning to the apps page and selecting test connection.

 

If I then go to the held Zap runs and attempt to run them, the runs will fail due to, "This OneDrive step is pending because its account needs reconnection." When I return to the Apps page, the OneDrive app will show as disconnected. If I test the connection (which I did earlier in this process and it was successful), it will fail. 

 

 

I’ve also noticed, each time I reconnect OneDrive, the name of the connection increments by 1 (which is why you’ll see in screenshots the number increasing). 

 

Is there anyone out there who can help me, please? 

 

Thanks,

Chris

This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.

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3 replies

SamB
Community Manager
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  • Community Manager
  • 7304 replies
  • January 22, 2025

Hi ​@cjp147 👋

Hope you don’t mind but we moved your post out into a new topic since the Support team identified that you were running into a bug. We can’t give any ETA on when the bug will be resolved but we’ll definitely be in touch via email as soon as it is! 

In the meantime, looking at the app connection you’ve been reconnecting it says it was added 3 years ago. So rather than reconnecting I wonder if it might be worth trying to add it as a new app connection instead? It would be best to attempt that using a different web browser or a private browsing window. Once that’s added can you edit the connection in the Zap that has those held runs to select the new OneDrive connection you just added, and publish that version of it. Then ​​​​try replaying those held Zap runs again to see if they go through successfully.

Can you give that a try and let me know how it goes?


  • Author
  • Beginner
  • 2 replies
  • January 25, 2025

Hi ​@SamB - I’ve already tried re-adding the connection. The same thing happens. I’m a little frustrated at the progress and transparency over this issue. This is blocking so many of Zaps. 


ken.a
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  • Zapier Staff
  • 6324 replies
  • January 27, 2025

Hi ​@cjp147,

I’m really sorry to hear about the issues you’re facing. It’s frustrating to have to wait for a bug to be fixed, especially when it impacts your Zaps so significantly. Please know that we truly understand how important this is for you, and we appreciate your patience during this time. If there’s anything else we can do to help in the meantime, please don’t hesitate to reach out.