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It appears our account got hacked today, all in a matter of a few hours. I first got notice of our plan being upgraded. That seemed odd so I reached out to the rest of my team to see if someone had done it. 

A few moments later, I noticed a "Team A&H assets" being transferred to us which we did not initiate.

Then an invitation was accepted that we did not send.

I went into the account and noticed we had zaps running and sending out spam emails. That zap had run 100k times which is why our plan got automatically upgraded. I started trying to clean up access, remove zaps, downgrade billing. Next thing I know, I can no longer log in and it says our account has been deleted. 

We have a lot of business critical zaps running there that I need to recover. I created this account to submit a support ticket as my account disappeared. 

I just noticed that when I test doing an action that is connected to zapier, the automation still ran (for example, it still posted an automated message to slack) which means my zaps are still out there. 

Please help.

Hi ​@andresantos 

Best option is to try opening a ticket with Zapier Support: https://zapier.com/app/get-help

​@Troy Tessalone Thank you. I've already done that. 

Is there any other information or insights you can provide? Can you confirm that since my zaps are still running that the account is still there even though it says "That Zapier account doesn't exist." when I try to login?

​@andresantos 

I don’t work at/for Zapier, so you’ll have to work with someone from Zapier Support to get that info.

I see. Thank you ​@Troy Tessalone. 

To your knowledge, does anyone from zapier monitor these threads?

I opened a ticket but I'm anxious about a resolution and Im trying to approach it from all angles.

​@andresantos 
I already flagged your topic for the internal Zapier Admins to review.

Hi ​@andresantos,

 

Thanks for reaching out and sharing your concerns. Yes, Zapier team members, including community managers and support staff, monitor the threads. For account-specific or security-related issues, submitting a support ticket—as you’ve done—is the best step, and our team will prioritize it. While the community is excellent for general help, direct support is needed for sensitive matters. We appreciate your patience and are here to help however we can.

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