I have a very complicated multi branch Zap for real estate commission payments that ultimately will either create or update a sale receipt in Quickbooks online depending whether the sales receipt exists or not.
In short I have a “Find Sales Receipt” action with a branch.
If found, it goes to the branch that updates it.
In not found, it goes to the branch that creates it.
Note: there is an option to create the sales receipt if not found but I am not using that option (i have my reasons for that).
This Zap has worked, for the most part, without error for several months. Suddenly it stopped working and the Quickbooks step “Update Sales Receipt” is where I’m getting the error. I have gone through AI troubleshooting, email support, everyone ‘solution’ has resulted in no fix. Error every time.
Error specifically says “Object Not Found: Object Not Found : Something you're trying to use has been made inactive. Check the fields with accounts, customers, items, vendors or employees.”
This is simply not true. I have not changed anything in the zap, anything in Quickbooks, it just quit working, I upgraded my account to Professional 2000K+ subscription so I could get live chat support and guess what. CHAT IS CURRENTLY UNAVAILABLE. Just after I paid $300 to upgrade from 750K to 2000K specifically for the ability to access live chat WITH A HUMAN.
Needless to say I’m extremely frustrated with the zap and horrible irritated with the level of service I’m getting. All support has given lousy attempts at fixing this. Nobody has said “I tested with this data and the step works” Everyone just taking stabs in the dark.
