Hi there, I was in the process of setting up zap over the course of a few days, with New Attendee Registered in Eventbrite as the trigger. All test records using dummy registrations created in live Eventbrite events worked as expected.
When I published the zap and then later returned to test it live with new dummy registrations, the zap didn’t trigger on new registration - wondering if there is an issue with this trigger.
About the zap and what I’ve tried:
- The New Attendee Registered trigger is configured to all Live events in our Organisation, with no specific event set, so should accept all registrations for all events. All events I have tested are published and live.
- These registrations all loaded as available test records, but not as Zap runs in the left panel regardless of status, so there not even triggering then failing.
- Live registrations have been made manually as admin in the back end of the event, by myself through the front end, and also a real registration by a genuine student. None trigger the zap. These have been for different live published events.
- I have received all associated confirmations and notification emails from Eventbrite, so I know the registrations were successful.
- Taking the registrations that appear as test records through the entire zap, all steps function as expected.
- I have tried this zap with the Eventbrite connection both shared and not shared with my Zapier team.
Any suggestions would be greatly appreciated, and hoping I’ve just made a silly mistake.
