Properties of the same deal in HubSpot are not triggered when updated

  • 5 August 2022
  • 1 reply

I have a zap set to trigger when the dealstage of the deal is updated to a specified value.

It triggers the first time, but after moving to another stage, it does not trigger if I move it back to the specified stage again.

Is there any way to resolve this?

1 reply

Userlevel 7
Badge +11

Hi @rhigashi, great question!

As you’ve found, often with this type of trigger, the Zap will recognise the change the first time it happens, but the data is changed back to it’s original state, the Zap compares that to the records it as and thinks that it’s seen that value before, so it wont trigger the Zap. 

There are two ways to approach working around this: changing the trigger so all information triggers the Zap and you add a filter after the trigger or adding a new field in the HubSpot data and have the Zap trigger from that new field (ie when a deal changes stage, update the new field to a unique value). 

In terms of saving tasks in your Zap, the second is the better option. Are you able to create a field in HubSpot that automatically updates when a deal changes status? For example, when the deal changes stage, it adds the name of the stage plus the date to a new field. You can then use the New Deal Property Change trigger to change of that property (field) instead of the deal stage. Do you think that would work the way that you need it to? Let me know if you want me to go into any more detail on that or the other option!