About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

Problems with Facebook Messenger Integration - Pages did not show up

  • 9 April 2024
  • 3 replies
  • 17 views
T

Hi,


I have a Problem with the Facebook Messenger Integration. I added my Facebook Account and choose two Pages that Zapier should be allowed to get access. The Connection Test passed and everything looks fine. 

But in Trigger I have to choose a Page, but none of the Pages where Permissions was given show up. I already reconnect and tried it again, no effect. Any ideas?

Frank

3 replies

ken.a
Userlevel 7
Badge +6

Hi there @terra3110,

Welcome to the Community! 🎉

Please check if the Business Integrations for Zapier in the linked Facebook account has all the checkboxes enabled. I see past reports of users experiencing this same issue when one of these permissions was missing. Here is a screenshot to illustrate this:
efe5434c9bffae16f91ae7d685771ae5.png
(view larger)

Here is a Facebook help document about editing privacy and settings for Business Integrations on your personal Facebook account: https://www.facebook.com/help/405094243235242.

Additionally, a workaround you can try is to use the "Custom" option in the Page field of the trigger step. This will let you type in or paste the "ID" of the page inside the field box. That's the quickest way to load a value to a dropdown list that doesn't appear as an option immediately.
26ff15e7acde98ae2727c6c34d10fca7.png
(view larger)

The page ID can be found here:
7ed96ef53f99fff9b2410b6626745952.png
(view larger)

Hopefully, this helps!

T

Hi,


The screen that I am seeing is much different from your Screenshot. See Screenshots. But so far all Permissions are set (i only show a part of it).

But it seems the way to use the PageID is maybe working.


Frank

2 Attachments
ken.a
Userlevel 7
Badge +6

Hi @terra3110,

Could you please confirm if inputting the Page ID as a custom value worked?

I'll be keeping an eye out for your response!

 

Reply


Terms & Conditions