Hi there @Saifuliskandar,

Welcome to the Community!

Before we dig deeper into this, would you mind sharing a detailed screenshot of how your Zap is configured? Also, please share a screenshot of the “CONFIGURE” section of the WhatsApp Notifications step that shows all of its fields.

Please don't include personal information in the screenshot, or be sure blur out any personal information.

Thanks!

I’m having a similar issue. I reported it to support, and they see the issue, don’t have any solutions at this time and they would follow up with me when it would be addressed. So if you do get a solution, I would also love to know!

Hi @daltman,

Thanks for providing an update here.

In the meantime, I also added @Saifuliskandar to the open bug report. While we don’t have an exact ETA for the bug’s fix. We will update you via email once the bug has been resolved.

I appreciate your patience and understanding.

Hello All,

Welcome to the community of WhatsApp Notifications issues.

This will be mainstream topic for update.

Adding myself to get an updates.

Hi ​@ATKACH,

I have added you to the open bug report. We will keep you in the loop via email once the bug has been fixed.

I appreciate your patience and understanding.

Hello guys

I have the same problem since a couple of months ago, I think this is something urgent to solve, the notifications have not worked for a long time, I have exactly the same problem, the tasks are marked as correctly sent in Zapier but the notification never arrives to the phone in whatsapp

i’ve made several reports in support but seems that there´s no solution for this

Hi there ​@atoledo,

It looks like you’re already added to the bug report. Rest assured our engineers are looking into this issue and you’ll get a notification via email once the bug has been fixed.

I appreciate your patience and understanding.

Having the same problem - webhook works, message shows as send successfully but nothing actually being sent

The issue that began a month ago is still ongoing; it would be great if the Zapier engineering team could expedite their efforts.

Hi there, ​@Redbrick - Lidor Kalfa and ​@Musammil 

Thanks for reaching out here, I’m sorry you’re both being affected by this issue too. You both have been added to the bug report which does help to increase it’s priority. And although we can’t give any sort of indication as to when you can expect it to be fixed by, we’ll definitely be in touch by email as soon as it’s been resolved.

Thanks so much for everyone’s patience. I’ll make sure to follow up here with any potential workarounds or updates on the status of this issue in the meantime.

I am reaching out to inquire about an ongoing issue with my Zapier account. I subscribed to Zapier to automate WhatsApp message sending for new form submissions. Unfortunately, this automation has stopped working, preventing me from receiving important messages. I have verified that my Zap is configured correctly. Could you please investigate this matter and provide a resolution? If this issue cannot be resolved promptly, I would like to request a refund.

Hi ​@rpoucas,

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience this issue has caused. The bug is still under investigation by our engineering team, and I’ve added you to the bug report to ensure you receive updates.

Rest assured, resolving this issue remains a priority for our team. We’ll keep you informed via email as soon as there are any updates or a resolution.

Thank you for your understanding and patience.

Hi ​@ken.a ​@SamB Zapier Staff, I suppose?

Our company subscribed to Zapier the other day just for us to have notifications from Dropbox to Whatsapp.

I made a successful zap including tests, but I found out after 2 successful tests, the notification from Dropbox (upload) to Whatsapp isn’t working/sending anymore despite the Zap itself showing as a success. 

I would appreciate it if you could escalate this issue for prompt attention. A straightforward automation like this should work seamlessly, as advertised by Zapier. Thank you for your assistance.

Thank you! 

Hi ​@affluent_media,

I’m sorry to hear about the inconvenience this bug has caused you. I have added you to the bug report. While we can't provide an exact ETA for when the bug will be fixed, you will receive an email notification once it is resolved.

I appreciate your patience and understanding.

I have the exactly same problem here, it seems there are a notification limit on zapier that only allows two notifications per day. 

Are there any update on it? 

Hi ​@ViniBrazil0007,

I have added you as another affected member of the bug. We will keep you updated via email once the fix is available regarding the bug in WhatsApp Notifications.

I appreciate your patience and understanding.

​@ken.a  Is there any progress with this? I'm only paying Zapier for WhatsApp automation at this moment, and it's not convenient for me to keep paying if this problem continues, which has been going on for almost 2 months.

Hi ​@atoledo, thanks for checking on this!

The bug report is still open unfortunately—sorry for the long wait on this! The team are in contact with Meta to help get this resolved as quickly as possible but we cannot provide any sort of estimate as to when it will be fixed.

I just spotted that it’s since been noted on the bug report that the issue seems to specifically affect the new_lead and new_message templates. Are you using either of those templates? If not, would you mind confirming the name of the other template(s) that’s also being affected so that I can pass that information over to the team?

Looking forward to hearing from you!