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Problem with a Salesforce zap, which disconnects by itself, and therefore the leads do not fall

  • November 21, 2024
  • 2 replies
  • 19 views

What happens is that I have written to Zapier support, but I have not received a response, which is why I am writing an email here explaining the situation.I need to know why it happens that the zaps: 1 [EDU] SUMMER SCHOOL - LEAD ADS - NOV 24 - SALESFORCE and 2 [EDU] SUMMER SCHOOL - LEAD ADS - NOV 24 - SALESFORCE, are not working correctly, that is, they are active and collect leads, but what happens is that after a while, these zaps turn off, and therefore the leads do not fall into salesforce. The situation is that, we have to turn on the zaps, because they turn off by themselves. Why can this happen?Maybe it's because there is a limit of paths for each integration?I look forward to your response.Greetings!
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2 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • 34081 replies
  • November 21, 2024

Hi ​@Upmedia 

In your Zap Editor, check the Change History in the left rail navigation for clues.

Post screenshots from there to give us more context.

 

Help links for using Salesforce in Zaps: https://zapier.com/apps/salesforce/help


JammerS
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  • Zapier Staff
  • 3527 replies
  • November 22, 2024

Just to advise, when posting a screenshot to the Community, it is essential to obscure any sensitive information within the screenshot for security purposes. Thank you. We're looking forward to troubleshooting your issue further.