Hello community,
I am trying to filter a stripe payment by product ID - while also pulling customer details (name, phone, email custom fields, etc).
Here’s the issue:
When the trigger is ‘new payment’, the product ID successfully filters through when testing - however when running a real zap, it unexpectedly gets filtered out (see two photos below). Having the trigger as ‘new payment’ allows me to pull customer details, though, which is what I need as well.
I’ve contacted zapier support, and their solution was to change the trigger to ‘checkout session complete’, and adding a ‘find customer’ step. This solved the payment ID filtering issue, but I was unable to proceed with finding any customer details (no email or customer stripe ID data pulled from the trigger)
Is anyone else running into this, and if so, how did you resolve it?
Thank you!
