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Printavo-Shipstation Zap returning combined billing and shipping name/company.

  • 11 January 2024
  • 1 reply
  • 8 views
P

I have connected Printavo and Shipstation in a zap.  However the Ship to name and company returns both the billing name and customer name in the shipping name field and the billing and customer shipping company in the shipping company field.  the names are separated by a comma.  Anyone had similar issue?

1 reply

ken.a
Userlevel 7
Badge +6

Hi there @PHEbrand,

Welcome to the Community! 🎉

Before we dig deeper into this, would you mind sharing a detailed screenshot of how your Zap is configured? Also, please send screenshot of the “Action” section of the Zap that shows all of its fields. Like so:

46dd6c0979e3d815d621b8da43084ef1.png
(view larger)

Additionally, could you also please send a screenshot of how the data is being returned by the Zap? We might need to use Formatter by Zapier to format the data correctly.

Please don't include personal information in the screenshot, or be sure blur out any personal information.

Thanks!

Reply


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