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Hello all, I followed the instructions found here on how to ping a user group. However, when I tested it, it did not result in a ping. 

What I inputted
<@S043CN1F9BJ>

What resulted

 

Any help in troubleshoot is appreciated 

Hi @ZapinCompany 

Good question.

“User group” notification (notifies all members of a user group):

  1. type an open angle bracket, an exclamation point (!),
  2. type in “subteam” ,
  3. a caret symbol (^),
  4. the user group ID (see below how to find the group ID),
  5. and a closing angle bracket.


EXAMPLE
<!subteam^abcde123456>

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