I had a Zap that used PhantomBuster as one of the steps, but it suddenly stopped working. Now, some fields that were previously required no longer appear; instead, they're listed as optional fields that can be removed. Without these fields, the step fails with the error "Cannot read properties of undefined (reading 'options')." Could this be a bug, or has something changed with the integration?
Best answer by ken.a
Hi there
I did some digging into this, and it looks like the error you’re running into is a known bug with PhantomBuster. Our team is aware of the issue and we're working with PhantomBuster on a fix. I've added your email address as another affected user. That does a few things:
Unfortunately, I do not have an ETA, but I’ve added you to the list of users affected by this issue so we can let you know as soon as we have any updates.
In the meantime, I recommend reaching out to PhantomBuster’s support team and let them know that you’re running into a bug when using their app in Zapier. Please note that the PhantomBuster developers are the ones who maintains and updates their integration in Zapier.
Hopefully, this helps and I appreciate your patience and understanding.
+6Hi
Can you give us the screenshot of the error message? So we can troubleshoot further? Also obscure any sensitive information within the screenshot. Thanks.
Hi Jammer, thanks for your response! I ran a test using the available information (since, as I mentioned earlier, some previously mandatory fields have been removed), and encountered the following error:
+6Hi there
I did some digging into this, and it looks like the error you’re running into is a known bug with PhantomBuster. Our team is aware of the issue and we're working with PhantomBuster on a fix. I've added your email address as another affected user. That does a few things:
Unfortunately, I do not have an ETA, but I’ve added you to the list of users affected by this issue so we can let you know as soon as we have any updates.
In the meantime, I recommend reaching out to PhantomBuster’s support team and let them know that you’re running into a bug when using their app in Zapier. Please note that the PhantomBuster developers are the ones who maintains and updates their integration in Zapier.
Hopefully, this helps and I appreciate your patience and understanding.
I have the exact same issue! I can’t edit any fields in the Action section of the zap, and any test fails. As suggested, I also sent a message to Phantombuster support.
+6Hi there
I have added you to the open bug report. We will keep you updated via email once the bug has been fixed.
I appreciate your patience and understanding.
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