I am using Gravity Forms. I have a consent checkbox in the form for users to opt in to SMS Messaging I am using “Create or Update Profile” I Have SMS subscription type set to “BOTH” Zapier is passing all of the data over but for some reason the test profiles are never subscribed to SMS

Question

Passing SMS Consent from Gravity forms to Klaviyo

I am using Gravity Forms.
I have a consent checkbox in the form for users to opt in to SMS Messaging
I am using “Create or Update Profile”
I Have SMS subscription type set to “BOTH”
Zapier is passing all of the data over but for some reason the test profiles are never subscribed to SMS

+14

Hi @AndyM

For live Zap Runs you can check the underlying API request/response in the LOGS tab: https://zapier.com/app/history/

It may be that the SMS consent is disabled on purpose due to regulations to prevent SPAM.

⚡ Troy Tessalone - AutomationAce.com | Platinum Authorized Zapier Solution Partner | #1 Zapier Community Contributor

+11

Can you screenshot the Klaviyo step configuration in Zapier - I want make sure you’ve not misset anything there.

If you prefer, you can DM it to me.

In the last 7 years, I've designed, built, updated, and fixed 10,000+ zaps. I'll do the same for you.

There are lots of branches, I had to set up 3 separate zaps with multiple paths.

https://snipboard.io/OeMPJi.jpg

+11

Yep, as Troy suggests my guess it Klaviyo is blocking these. I’d check with their support.

If they do push it back onto Zapier, reply here and we can keep digging.

In the last 7 years, I've designed, built, updated, and fixed 10,000+ zaps. I'll do the same for you.